FAQs
What is your return policy?
We offer a 30-day money back guarantee that the item you are purchasing is in working condition and authentic to what it is. Otherwise, it is final sale.
What is a collateral loan? What does it mean?
Collateral Loans are when you bring us an item of value, and borrow a percentage of that value from us. We hang onto the item until you pay back your loan. Once the loan is paid, we return the item to you. This is also called pawning an item.
How long do I have to pay back the loan?
Our loans are written for a 30-day repayment period.
What options do I have once my pawn is due?
On or before the day your pawn is due, there are a couple options. You repay your loan in full, and take your items home. If you cannot pay off your loan, you have the option to pay a fee to extend your loan for another 30 days.
What happens if I am late or cannot afford to repay my loan on the due date?
If you know that you are going to be late, we suggest that you give us a call to let us know. We are more than happy to work out a plan with you. If your loan is due on monday, but you don't get paid until friday just call and let us know!
If I pawn an item and don't come back for it, what happens?
When you do not come back for your items Swap N Shop legally owns them once your contract is up, and will put them up for sale in store.
What payment type do I pay back my loan with?
We accept Cash or Debit payments on loans. However, we cannot take split payments. Your payment has to be all in cash, or all on your debit card for pick-up or renewals.
Can someone else pick up my pawn for me?
Only the person who originally signed for the pawn is able to pick it up. Legally, we require photo-id in order to release the item from pawn. It has to be with the person who brought it to us. However, anyone is able to come in on your behalf to pay off your loan or renew it for another 30 days, we just cannot release the item to them.
What ID can I use to pawn or sell my items to Swap N Shop?
We require a government accepted form of identification to buy from or loan money to anyone. Examples of these IDs are:
- Provincial Driver’s License
- Provincial Photo Card
- Passport
- Citizenship Card
- Native Status Card
- CSC Release Card
- Social Insurance Number (SIN)
What is the difference between a sale and a pawn?
A sale means you are selling the item(s) to us outright, we pay you in cash for your items. Then once they are finished their 30-day police check, they will go out for sale in store. A pawn is a 30-day contract that you are borrowing money from us, and at the end of the contract period you repay us with an interest fee based on the amount that you borrowed to get your items returned to you.
What is a title loan? How does it work?
A title loan is a quick and convenient way for people who own their car (or motorcycle) to borrow money. In order to receive a title loan you must own your vehicle outright, and have it's lien-free title. You are able to use it as collateral while you continue to drive it and/or keep the vehicle in your possession.
To get a title loan you must come to the store with the following:
- Proof of valid driver’s license
- Seller’s Package from the MTO
- Ownership of the vehicle
- Proof of insurance on the vehicle
- Spare key to the vehicle
What can I do if I have a lot of items I would like to sell?
If you have a lot of items that you are looking to sell, please email us at info@swapnshop.ca with a list of your items (Please be sure to include the Manufacturer, Item Model, Production Date if applicable, and any pictures you have.) we will reply with what items we are interested in seeing before you haul all of it in!
What does the Swap N Shop not buy?
There is not a lot of items that we do not buy, it is eaiser if you were to ask about the specific item you are unsure about. However, we do have some things listed {HERE} that we do not accept in store.